Resume
UX Delivery Lead / Senior UX & Product Designer
Enterprise UX designer with 10+ years of experience leading UX delivery across healthcare, eCommerce, enterprise, and operational platforms. Skilled in design systems, accessibility, front-end collaboration, stakeholder alignment, and implementation support.
50%
Reduction in design-to-development time
35%
Task efficiency improvement
37%
Delivery time reduction
25%
Post-launch usability issues reduced
- Sole UX delivery lead for a consumer-facing healthcare platform, owning the full design lifecycle from discovery through development QA and handoff.
- Led end-to-end UX delivery including research, wireframes, prototypes, visual design specs, and front-end QA.
- Built and scaled a modular Figma design system, reducing design-to-development handoff time by 50%.
- Reviewed and documented visual styling specifications for development teams and enforced design standards across product surfaces.
- Ensured WCAG 2.1 AA accessibility compliance across responsive desktop and mobile experiences.
- Improved task efficiency by 35% through usability research, iterative testing, and design-driven improvements.
- Support customers within high-volume operational environments requiring rapid problem-solving, multitasking, and real-time decision making.
- Develop firsthand understanding of airline workflows, operational systems, traveler pain points, and service recovery processes.
- Collaborate across teams to resolve complex customer and operational issues efficiently in fast-paced environments.
- Bring operational insight into user experience thinking for employee-facing and customer-facing systems.
- Designed and delivered enterprise and consumer-facing digital experiences within Agile/Scrum teams.
- Facilitated design reviews, stakeholder presentations, and cross-functional design sprints.
- Developed and maintained scalable design systems and reusable component libraries across products.
- Conducted usability testing and research-driven iterations, reducing post-launch usability issues by 25%.
- Owned UX strategy including user journeys, information architecture, wireframes, and high-fidelity design specs.
- Built scalable design systems that improved delivery consistency and reduced time to production by 37%.
- Ensured accessibility compliance across platforms and led cross-team QA reviews.
- Partnered with motion designers and content teams on animation, pacing, and visual storytelling.
- Led design for a high-traffic B2C eCommerce platform, directing design execution and mentoring team members.
- Designed web and mobile experiences including campaigns, landing pages, and end-to-end user journeys.
- Improved engagement by 15% and reduced bounce rates by 30% through research-driven UX improvements.
- Designed and developed interactive digital experiences including animated infographics and rich media content.
- Developed information architecture and design systems that improved workflow efficiency by 40% and reduced production costs by 20%.
