Case Study · Healthcare · Mobile App
Leading end-to-end UX delivery across a complex healthcare mobile product — owning Android from the ground up, then stepping in to unify the iOS experience when the team needed a single point of contact to see it through.
I served as the primary UX lead for the entire Premera HMO mobile app — owning Android from discovery through handoff, then stepping in to unify and complete the iOS experience when the team needed continuity. Two platforms. One owner. No seams.
Owned all Android screens end-to-end — navigation model, IA, task flows, Material Design patterns, and annotated specs for engineering handoff.
Took over iOS design mid-project — ensuring HIG compliance, platform parity, and seamless consistency with the Android UX foundation already in place.
Collaborated with engineering, product, and compliance to validate feasibility, align on interaction patterns, and ensure regulatory requirements were met by design.
Provided annotated Figma specifications and conducted build reviews at each sprint — verifying that final implementation matched approved designs on both platforms.
Members rely on this app to make real decisions — finding in-network doctors, understanding their deductible, checking prescriptions — often under stress, on a small screen, with limited time.
The design had to make dense, regulated healthcare information feel simple, fast, and trustworthy — while respecting the distinct conventions of Android and iOS.
Plan benefits, provider networks, cost-sharing structures, and prescription data all compete for limited mobile real estate. Every screen required ruthless prioritization of what members need first.
Android and iOS share the same data and task flows but demand different interaction models. Material Design and Human Interface Guidelines are not interchangeable — every pattern had to be native-correct on both.
Healthcare apps operate under strict compliance requirements — HIPAA privacy patterns, accurate cost disclosure, and accessibility mandates that must be designed in, not bolted on.
Taking over iOS mid-project required rapid onboarding into existing design decisions, rebuilding context on what had been approved vs. what was still open, and maintaining momentum without losing quality.
Each platform got the respect it deserved — not a copy-paste job, but a thoughtful translation of the same UX logic into each platform's native language.
Android was the primary platform — designed first and in full. I owned every screen, every state, and every interaction pattern, building from the Material Design 3 component library and adapting it to Premera's brand and compliance requirements.
Every decision was documented with rationale, so when iOS work began, the Android patterns served as the design foundation.
When the iOS designer went on leave, I stepped in as the single UX point of contact to carry the work through to completion. Rather than restarting, I audited the existing iOS work, identified what was solid and what needed to be brought into alignment with HIG and the Android foundation.
The result was a unified experience with zero rework required — both platforms launching on schedule.
Click any screen to see the design decisions behind it.
Identified the five jobs members actually use mobile for: finding a provider, checking copay, viewing their ID card, tracking deductible, and managing prescriptions. Everything else is secondary.
Built an Android-first component set aligned to Material Design 3, then mapped each pattern to its iOS HIG equivalent — creating a platform translation matrix used throughout development.
Members use this app when they're sick, rushed, or anxious. Every screen was designed for one-handed use, fast task completion, and clear next actions — no cognitive overload permitted.
Delivered annotated Figma specs for every screen, conducted sprint-milestone build reviews, and verified WCAG 2.1 AA compliance before sign-off — on both platforms, every milestone.
Handing off a dual-platform mobile product requires more than a link to Figma. I delivered platform-specific specifications that gave engineering exactly what they needed to build correctly the first time.
Sprint milestone reviews ensured the production build matched approved designs, catching deviations before they became rework.
The Premera HMO app demonstrates my ability to serve as a single UX point of contact across a complex, multi-platform product — owning Android from the ground up, maintaining design integrity through a team transition, and delivering a compliant, polished iOS experience without missing a beat.
The skills required here — platform-specific design judgment, cross-functional communication, implementation QA, and delivery continuity under pressure — are exactly what effective UX Delivery leadership looks like in any enterprise environment.